Shipping and returns

Tariffs

Shipping rates are specified in the order summary page, before confirming the payment. Generally, buying multiple items in one order will cost you a reduced rate, however, the final cost is the one you can find in the order or cart summary page at checkout. Tarifs valid till a max weight of 30 Kg.

Discover delivery cost to Italy or worldwide. PRESS HERE

Delivery time

3.2.1) We will send the same day only orders whose payment will be received within 11.30 h weekdays, Saturday excluded.

3.2.2) Goods will be sent with Express Courier that will deliver material normally in 5/8 working day in the most European Country, during working days. It doesn't deliver on Saturday, on Sunday and during national holidays.
3.2.4) In case of order of products which are not available at our warehouse, we estimate delivery in 10/12 workingdays. Delivery will be in a unique solution only if all goods of the order are available at our warehouse. For different or special requirements, please contact Amlux s.r.l.
3.2.5) Amlux s.r.l. is not responsible for delivery delays due to strikes, bad weather conditions, catastrophes.
For more info call us at +39  0376 781094 office hours 9-12, 15-18 or write us at info@amlux.it .

Receipt of the goods

3.3.1) When receiving the goods the receiver has to check:

• that the number of packages delivered corresponds to what is stated in the shipping document;
• that the packaging is intact and not altered even in closing tapes.

3.3.2) Important In case of tampering and / or breakage, the receiver must immediately challenge the shipment and / or delivery by writing "ACCEPTED SUBJECT TO INSPECTION (state reasons for eg wet neck or broken box)" on the delivery document and affix the courier's signature alongside the reserve. If the customer does not follow this procedure he will raise Amlux s.r.l. from any refund for damage during transport of the package or envelope and / or the goods contained therein.

3.3.3) The Customer will, however, have to report promptly to Amlux.s.r.l. by email (info@amlux.it) any damage within 2 (two) days of receipt of the goods.

Right of withdrawal

If the Customer is not satisfied with the purchase made, if he is a natural person who buys for purposes other than his / her business, he has the right to withdraw from the contract and return the product (s) without penalty and without having to specify the reason, as laid down in the European Directive 2011/83 on consumer rights.

4.1) This provision provides that the right of withdrawal shall be exercised by the purchaser, by way of penalty, by sending a registered letter with acknowledgment of receipt to Amlux s.r.l. within 14 days from the day of receipt of the products.
4.2) The communication can also be sent by email within the same deadline, provided it is confirmed by registered letter with acknowledgment of receipt within the next 48 hours.
4.3) Such communication shall indicate the express intention of the Customer to withdraw from the contract and the indication of the order of reference and of the products for which the withdrawal is to be effected. The withdrawal template is at the bottom of this document.

4.4) Within the same fourteen days, the Customer has to return the items he / she does not intend to purchase at their expense, in their original packaging and in good condition. As for the timing reference will be made to the date of acceptance by the post office or forwarder. 
4.5) Shipping costs and risks for return are fully borne by the Customer. We therefore advise you to insure the products during shipment with the selected courier (tracking is always required by the customer as proof of delivery).
4.6) The customer who paid with PayPal can take advantage of the free return service, upon admission to the program. The details are specified on the page https://www.paypal.com/it/webapps/mpp/refunded-returns .
4.7) If the returned product has been damaged during transport, it will be our duty to notify the sender of the incident within the business day following receipt, in order to allow him to take action against the courier chosen for shipment.
4.8) For items not returned under the conditions in which they were shipped, we will consider a reduction on the article value that will be deducted from the amount refounded
4.9) The right of withdrawal will be completely canceled in case of:

• provision of tailor-made or clearly customized goods;
• the supply of sealed goods that can not be returned for hygienic reasons or are related to health protection and were opened after delivery;
• if the integrity of the product (batteries, cables, lamps, etc ...) is lacking;
• in case of partial or total damage to the product or parts thereof;
• in case of absence or damage of the original packaging.

In the presence of any of the above conditions, the product will not be fully reimbursed but reduced, on the basis of the alteration caused, as a partial contribution to the seller who will have to recondition the product.
4.10) If the withdrawal and return of the goods will be carried out in the manner indicated above, Amlux s.r.l. will refund you the value of the item you purchased, including shipping charges, in the same manner as you chose for payment within 14 days of the Customer's delivery of the merchandise.